Privacy policy
1. Who we are
The Solist service (the “Service”) is provided by ООО «CARPOOL», TIN 313030121, address: г. Ташкент (“we”). This policy explains what data we collect, why, and how you can manage it. It applies to the mobile app, the web version and the site.
Questions about personal data: info@solist.uz.
2. What data we collect
| What | What data | Why |
|---|---|---|
| Account | Name, email, phone, password (as a hash), Google sign-in data | Sign-in and running the service |
| Master profile | Photo, name shown to clients, specialisation, work locations, their addresses and map coordinates | Shown to clients in reminders and on the online booking page |
| Work data | Appointments, services, prices, expenses, stock, equipment, work photos | Running the app's features |
| Master's clients | Name, phone, messengers, birthday, visit history, photos of work | Appointments and reminders on the master's behalf (section 3) |
| Subscription payment | Plan, amount, status and transaction ID. Card details are received by Payme, Click, Octo or Apple, not by us | Plan renewal, accounting |
| Notifications | Device push token and notification settings | Notifications about appointments, booking requests and the plan |
| AI assistant | Messages and photos (receipts, products) the master sends to the assistant. Voice is recognised on the phone — only text reaches the server | Answers and draft actions |
| Technical | Device model, app version, language, IP address, error logs | Security, fixing errors |
| Requests | Messages, files and voice notes in the support chat | Answering the question |
| Website statistics | Page visits, clicks and actions on the page (Yandex Metrica, section 10) | Improving the website |
3. Data of the master's clients
The master enters their clients' data into the Service: name, phone, Telegram or Instagram, birthday, visit history, work photos. For this data the master is the controller, and we process it on their behalf and only to run the Service.
- A client who books on the online booking page enters a name, phone and, optionally, a comment. Only the master they book with receives this data.
- The master is responsible for the client agreeing to their data being stored and to receiving reminders.
- The master enters data of clients under 18 only with the consent of their parents or legal guardians.
- A client can unsubscribe from reminders at any time with a button in the message.
- We do not write to the master's clients on our own behalf and do not use their data for advertising.
4. Why we use it
- To run the Service: appointments, reminders, cost calculation and reports.
- To accept subscription payments and renew the plan.
- To answer in support and send notifications about appointments, the plan and security.
- To find errors and improve the Service using anonymized statistics.
We do not sell personal data and do not show ads inside the Service.
5. Who we share it with
Only to those without whom the Service cannot work, and only as much as the task requires:
- Apple — subscription payment in the iOS app and delivery of push notifications to iPhone; (privacy policy)
- Google — sign-in with Google and delivery of push notifications to Android; (privacy policy)
- Expo — sending push notifications to the app; (privacy policy)
- Payme, Click, Octo — subscription payment on the website and in the web version;
- Telegram, WhatsApp and Instagram (Meta), MAX, VK — reminders to clients in the messenger the client connected themselves;
- an email service — sending emails: confirmation codes, notifications;
- hosting provider хостинг-провайдер в Узбекистане — data storage;
- провайдер AI-модели — processing AI assistant requests. Requests are not used to train models;
- Yandex — website visit statistics (Yandex Metrica); (privacy policy)
- proverkacheka.com — lines of Russian till receipts by their QR code; only the contents of the QR code are sent;
- government authorities — only upon a lawful request.
Each of these services processes data under its own privacy policy. We do not receive or store bank card details.
6. Where and how long we keep it
Data of users from Uzbekistan is stored on servers in Uzbekistan, as required by the Law "On Personal Data". Data of users from other countries is stored on servers in the European Union. Data is sent over a secure connection (HTTPS), passwords are stored as a hash, staff access is limited and logged.
We keep data while you have an account. After the account is deleted, data is deleted within 30 days, backups within 90 days. Payment records are kept as long as tax law requires.
7. Your rights
- Find out what data is stored about you and get a copy — Excel export in “Settings”.
- Correct inaccurate data.
- Withdraw consent and delete the account.
- Opt out of optional notifications.
To use these rights, write to info@solist.uz — we will answer within the time set by law.
8. Deleting the account and data
In the app: “More” → “Settings” → “Delete account”. On the web: “Settings” → “Profile” → “Delete account”. Before deleting we offer to export the data to Excel. An active subscription is not refunded for the remaining days unless the law says otherwise.
Deleting the account does not cancel an App Store subscription — cancel it in your Apple ID settings: "Settings" → your name → "Subscriptions".
If you can't access the account, write to info@solist.uz with the account's email or phone.
9. Children
The Service is meant for adults who work professionally. People under 18 may not sign up, and we do not knowingly collect children's data. If you learn that an account was created by someone under 18, write to info@solist.uz and we will delete the account and its data.
10. Cookies and analytics
The website and the web version use essential cookies: to sign in, protect forms and remember the language and theme.
Yandex Metrica runs on the website pages — home, documents, sign-in and sign-up, online booking and payment. It sets its own cookies and collects anonymised visit statistics, including recordings of actions on the page (Webvisor). There is no Metrica in the cabinet or in the mobile app.
You can opt out of Metrica by blocking cookies in your browser or installing the Yandex Metrica opt-out add-on: yandex.ru/support/metrica/general/opt-out.html
11. Changes and contacts
We will announce significant policy changes in the app and by email 7 days in advance. Data questions: info@solist.uz, Telegram @solist_support.