Terms of Use

Version of 21/10/2026

1. Who we are

These Terms govern the use of the Solist service. By signing up, subscribing or using the Service, you accept the Terms. This document is also the end user licence agreement (EULA) of the mobile app and a public offer.

The Service is provided by ООО «CARPOOL», taxpayer ID 313030121, registered address: г. Ташкент ("we"). Contact email: ino@solist.uz.

How we handle personal data is described in a separate document: Privacy policy.

2. Definitions

  • Service — the Solist mobile app, web version and site.
  • Master — a user who registered an account and runs their work in the Service.
  • Assistant — a person the master invited to their cabinet with limited rights.
  • Client — a person booked with the master. The client is not a user of the Service.

3. About the Service

Solist is an app and web service for beauty professionals and small studios. With it you can:

  • keep client appointments and a schedule, and take online bookings on the master's own page;
  • keep a client base and visit history, and send clients reminders in messengers;
  • track payments, expenses, stock of supplies and equipment, and see the cost of services and profit;
  • work together with assistants and use the AI assistant.

The Service does not take payments from the master's clients: payment methods in the app are only marks for bookkeeping.

4. Account

  • You may sign up if you are over 18 and work professionally as a master or a studio.
  • You sign up with an email and password or with Google. One account is for one master.
  • The master is responsible for keeping the password safe and for the actions of assistants they give access to. If someone has signed in to your account without your knowledge, change the password and contact support.
  • You can delete the account at any time: in the app — "More" → "Settings" → "Delete account", in the web version — "Settings" → "Profile" → "Delete account". Before deleting, you can export your data to Excel.
  • Deleting the account does not cancel an App Store subscription: cancel it in your Apple ID settings (section 7).

5. Plans and the trial period

A new master gets 14 days of free access without a card. After that the cabinet switches to “view only”: data is kept, and new appointments can be created after paying for a plan. Plan contents and prices by country are published on the home page in the “Plans” section.

Paid plans are bought for 1, 3 or 12 months. What each of them includes:

  • Standard — Appointments, calendar, services; Clients and visit history; Payment methods, expenses; Reports: income, expenses, profit; AI assistant; Master's assistants: 0; Work locations: 1; AI requests per month: 150.
  • Maximum — Appointments, calendar, services; Clients and visit history; Payment methods, expenses; Reports: income, expenses, profit; Bonus points; Cost and margin by service; Supplies stock; Equipment and depreciation; Export to Excel; AI assistant; Master's assistants: 3; Work locations: unlimited; AI requests per month: 300.

The plan is valid until the end of the paid period. When changing plans, data of unavailable sections is not deleted but hidden until the plan is upgraded.

If a free trial is offered with a subscription in the App Store, any unused part of it is forfeited when you purchase the subscription.

6. Payment on the website and in the web version

  • Payment is made through Payme, Click or by bank card through the Octo payment service. The available methods and currency depend on the country.
  • Money is never charged automatically: the subscription is extended when the master pays for the next period. A reminder comes 3 days and 1 day before it ends.
  • We announce price changes in advance; the new price applies from the next renewal.

7. Subscription in the iPhone and iPad app

  • In the iOS app, paid plans are auto-renewable App Store subscriptions for 1, 3 or 12 months. The name, length and price of the subscription are shown before purchase; the price depends on the country of your Apple ID.
  • Payment is charged to your Apple ID account at confirmation of purchase.
  • The subscription renews automatically for the same period unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period.
  • You can manage the subscription and turn off auto-renewal in your Apple ID settings: "Settings" → your name → "Subscriptions". After you turn it off, access stays until the end of the paid period.
  • If the price of the subscription changes, Apple notifies you in advance and, where required, asks you to agree to the new price.

8. Refunds

  • Payment on the website and in the web version: a refund for the unused period is made on request to support, as provided by law.
  • App Store purchases are refunded by Apple under its own rules. You can request a refund on the Apple website: reportaproblem.apple.com. We cannot refund App Store purchases ourselves.

9. Rules of use

In the Service you may not:

  • send advertising or spam to clients;
  • post illegal, offensive or pornographic content, or photos and texts that infringe the rights of others;
  • impersonate another person, access other people's data, or try to hack the Service or disrupt its work;
  • resell access to the Service or get around the limits of a plan.

The master:

  • is solely responsible for their services, their quality and prices, and for relations and settlements with clients;
  • enters clients' data only with their consent and sends them reminders only about their own appointments;
  • keeps their own tax records: the Service's reports help but do not replace accounting;
  • can export their data or delete the account at any time.

For breaking these rules, hacking attempts or breaking the law we may block the account, telling the reason in advance unless the law forbids it. Before the block the master can export their data.

10. Limitation of liability

The Service is provided "as is". We work to keep it running without interruptions and warn about planned maintenance in advance.

Delivery of reminders depends on Telegram, WhatsApp, Instagram, MAX and VK, so we do not guarantee that every message will be delivered.

Cost and profit calculations are based on the data the master enters. Actions of the AI assistant are always shown to the master for confirmation before they are saved.

We are not a party to the relations between the master and their clients and are not responsible for disputes between them, the quality of services or settlements.

11. Terms for the app from the App Store

If you downloaded the app from the App Store, the following also applies:

  • These Terms are concluded between you and us only, and not with Apple. We, not Apple, are solely responsible for the app and its content.
  • You get a limited, non-transferable licence to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service. The app may also be used by other accounts associated with yours via Family Sharing or volume purchasing.
  • We are solely responsible for maintenance and support of the app. Apple has no obligation to provide any maintenance or support for it.
  • If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
  • We, not Apple, are responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, consumer protection and privacy claims.
  • If a third party claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim.
  • You confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
  • When using the app, you must comply with applicable third-party terms, such as your wireless data service agreement.
  • Send questions, complaints and claims about the app to us: ООО «CARPOOL», г. Ташкент, ino@solist.uz.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of the Terms, Apple will have the right to enforce them against you as a third-party beneficiary.

12. Referral programme

Every master has a personal code and link. A colleague who enters the code at sign-up or within 7 days after it gets a 30-day trial instead of the usual one.

  • The code is created automatically at sign-up and never changes. Case and spaces don't matter when typing it.
  • The referrer gets free days on her plan only when the colleague pays for a subscription: for the first month — 14 days, for the second — another 16, for 3 months at once — 30, for a year at once — 60. One colleague brings at most 60 days.
  • Days for the first payment are credited after 14 days if there was no refund; for later ones — right away.
  • For every 5 paying colleagues — an extra 30 days of the “Maximum” plan. You can collect up to 12 months in total.
  • In countries where the subscription isn't paid yet, the bonus is credited when the colleague has worked 30 days and created at least 20 appointments.
  • You can't invite yourself; a code counts once per device and phone number. Payment with the same card as the referrer's doesn't count. For abuse the code can be disabled and uncredited days cancelled.

13. Public offer

This document is a public offer. Paying for a plan on the website or in the web version means full and unconditional acceptance of its terms. Details: ООО «CARPOOL», taxpayer ID 313030121, account 20208000007464850001 at Юнусабадский ЦБУ ЧАКБ «Ориент Финанс», MFO 01071, address г. Ташкент.

14. Changes and governing law

We may change the Terms. We announce significant changes in the app and by email at least 7 days before they take effect; the date of the edition is shown at the top of the page. If you keep using the Service after that, you accept the new edition.

The governing law is the law of the Republic of Uzbekistan. Disputes are settled by negotiation and, failing agreement, in the court at the location of ООО «CARPOOL», unless the law provides otherwise.

15. Contacts

Support: ino@solist.uz, Telegram @solist_support. Registered address: г. Ташкент.

How we handle personal data is described in a separate document: Privacy policy.